1. Introduction
Pharaon Group ("Pharaon", "we", "us", or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use our platform, services, and website.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, phone number, company name, job title, and professional background when you register or inquire about our services.
- Expert Profile Data: Professional experience, education, areas of expertise, compensation rates, and compliance-related disclosures.
- Communications: Records of your interactions with us, including call recordings, emails, and support tickets.
2.2 Information Collected Automatically
- Usage Data: IP address, browser type, device information, pages visited, time spent, and navigation patterns.
- Cookies: We use cookies to enhance your experience. See our Cookie Policy for details.
3. How We Use Your Information
We use the information we collect to:
- Provide and improve our expert network services
- Match clients with relevant experts based on expertise and experience
- Process payments and manage billing
- Communicate with you about projects, updates, and opportunities
- Ensure compliance with legal and regulatory obligations
- Detect and prevent fraud, abuse, and security incidents
- Analyze usage patterns to improve our platform
4. How We Share Your Information
We share information only as necessary:
- With Clients: Expert profiles and qualifications are shared with clients seeking relevant expertise.
- With Experts: Project details and client requirements are shared with experts to facilitate engagements.
- Service Providers: Third-party vendors who assist in platform operations, payment processing, and analytics.
- Legal Compliance: When required by law, court order, or governmental regulation.
5. Data Security
We implement industry-standard security measures including encryption at rest and in transit, access controls, regular security audits, and employee training. We are ISO 27001 certified and maintain SOC 2 Type II compliance.
6. Data Retention
We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When no longer needed, data is securely deleted or anonymized.
7. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request deletion of your data
- Restrict or object to processing
- Data portability
- Withdraw consent at any time
To exercise any of these rights, please contact us at privacy@pharaon.group.
8. International Transfers
As a global organization, your information may be transferred to and processed in countries outside your home jurisdiction. We ensure appropriate safeguards are in place, including standard contractual clauses and data processing agreements.
9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes via email or through our platform. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact Us
For questions about this Privacy Policy, please contact:
Pharaon Group
privacy@pharaon.group
Hồ Chí Minh City, Vietnam